Returns & Refunds

Every item on Giftwalas — including custom resin wall clocks and varmala preservation — is made specifically for you after you order. Because these items are personalized, orders cannot be cancelled, changed or returned once production has begun (this includes any point after we start working with your uploaded photos, text, or a received varmala). Cancellation requests made before production starts will be honoured in full. This does not affect your right to a replacement for items damaged in transit or made with a genuine defect, as described below.

Purchases made from the online store of www.giftwalas.com or order placed via social media channel and over the call cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone. Any dispute will be cleared as per the sole discretion of the management.

All the refunds will take 7 – 8 working days to process towards customer source of payment.

• All product and shipping related concerns will be entertained within 24 hours of delivery only.
• Pictures of concerned product is must.
• All email should be marked to support@giftwalas.com

Cash on Delivery is Currently Unavailable.