Terms and Conditions

Welcome to Giftwalas! These terms and conditions outline the rules and regulations for the use of Giftwalas’s website and services. By accessing this website and placing an order, you accept these terms and conditions in full. Do not continue to use Giftwalas’s website if you do not accept all of the terms and conditions stated on this page.

1. Definitions

  • Customer: Refers to any individual or entity who makes a purchase from Giftwalas.
  • We, Us, Our: Refers to Giftwalas.
  • Website: Refers to Giftwalas’s website at www.giftwalas.com.

2. Orders and Payments

Order Acceptance

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • Customized and personalized products are non-cancellable once production has commenced.

Payment Terms

  • Full payment is required at the time of placing the order.
  • We accept major credit cards, debit cards, and other payment methods as indicated on our website.

3. Shipping and Delivery

Processing Time

  • Customization of products typically takes 3-5 business days.
  • Standard delivery takes 5-7 business days once processing is complete. Express delivery options are available.

Shipping Charges

  • Standard shipping is free for orders above ₹1000. Express delivery and international shipping charges vary based on location and order size.

Customs and Import Taxes

  • European and international buyers are responsible for any customs and import taxes that may apply.

4. Returns and Refunds

Eligibility for Returns

  • To be eligible for a return, items must be unused and in the same condition as received, in the original packaging.
  • Customized and personalized items are non-returnable unless they arrive damaged or defective.

Return Process

  • Contact us within 7 days of receiving your order at info@giftwalas.com to initiate a return.
  • You will be responsible for return shipping costs.

Refunds

  • Approved returns will be refunded to the original payment method within a certain number of days, depending on the payment issuer’s policies.

5. Product Descriptions and Pricing

  • We strive to ensure that all product descriptions and pricing on our website are accurate. However, errors may occur, and we reserve the right to correct them.
  • Prices are subject to change without notice.

6. Privacy Policy

  • Your submission of personal information through the website is governed by our Privacy Policy. Please review our Privacy Policy.

7. Intellectual Property

  • All content on the Giftwalas website, including text, graphics, logos, images, and software, is the property of Giftwalas and is protected by copyright and other intellectual property laws.

8. Limitation of Liability

  • Giftwalas shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our website or services.

9. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Jaipur, India.

10. Changes to Terms and Conditions

  • We reserve the right to update, change, or replace any part of these terms and conditions at any time. It is your responsibility to check this page periodically for changes.

11. Contact Information

For any questions or concerns about these terms and conditions, please contact us at:

Giftwalas
29 Shivpuri Colony, Shyam Nagar, Near Shyam Nagar Metro Station
Jaipur 302019
Email: info@giftwalas.com
Phone: 6376294913

By using our website and services, you agree to these terms and conditions.